My Prime video account works OK on my Roku TV but the Roku 2720x Roku 2 does not support Amazon Video even though it downloads the app. Not very nice Roku!!! Roku has no control over which devices work with a specific channel, other than The Roku Channel and the Roku Media Player.

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How to Fix Amazon Prime Video When It's Not Working

Jul 26, 2019

Amazon UK down? Current status and problems | Downdetector

May 21, 2020 Amazon.com Help: Issues While Playing Prime Video Titles Close and re-open the Prime Video app. Restart your device. Ensure that your device or web browser has the latest updates. Ensure that any external device is connected to your TV or display using a HDMI cable that is compatible with HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content). Amazon Video Not Working - How to Fix Amazon Prime Video